Shipping and Return Policy

Thank you for choosing Burnt Bakes for your delightful cookie cravings. Below are our shipping and return policies to ensure a smooth and enjoyable experience:

Shipping Information:

  1. Order Processing: Once your order is confirmed, it cannot be canceled as we bake our cookies specifically for each order.
  2. Delivery Time: Orders are freshly baked and typically delivered within 24 to 48 hours after being placed.

Shipping Charges:

  • Australia Wide: A shipping fee of $14.95 applies to deliveries outside Western Australia.
  • Western Australia: A reduced shipping fee of $9.95 is applied for orders within Western Australia.

Return Policy:

  1. Quality Guarantee: At Burnt Bakes, we prioritize the quality of our cookies. If there are any issues with the quality or freshness of your order, please contact us within 24 hours of delivery.
  2. Refunds/Exchanges: We’ll assess each case individually for refunds or exchanges, depending on the nature of the concern.

Please Note:

  • Any concerns regarding your order, delivery, or quality of our products can be addressed by contacting our customer service team at [email protected].
  • We recommend providing accurate delivery information to ensure prompt and successful delivery of your cookies.

Thank you for your trust in Burnt Bakes. We strive to make your cookie experience delightful, and we appreciate your support!

Warm regards,
Burnt Bakes